Privacy Policy

Last updated: 25 September 2026

Breads and Dough Ltd, trading as Artisan Pizza Bases, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit www.artisanpizzabases.co.uk, place an order, contact us or otherwise interact with our business.

1. Who We Are
Legal business name: Breads and Dough Ltd
Trading name: Artisan Pizza Bases
Address: 2 York Street, Clitheroe, Lancashire, BB7 2DL
Email: info@artisanpizzabases.co.uk
Website: www.artisanpizzabases.co.uk
For the purposes of UK data protection law, Breads and Dough Ltd is the data controller responsible for the personal information we collect and use.

2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide to us
This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order details

• Payment and transaction information

• Information you provide when contacting us

• Information submitted through our contact or enquiry forms

• Information relating to wholesale enquiries

• Marketing preferences

Information collected automatically
When you visit our website, certain technical information may be collected automatically. This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Website usage information

• Referring website or source

Some of this information may be collected using cookies and similar technologies.

3. How We Use Your Information
We may use your personal information to:

• Process and fulfil orders

• Process payments

• Arrange delivery of products

• Contact you about your order

• Respond to enquiries

• Provide customer support

• Process refunds or replacements

• Respond to wholesale enquiries

• Send marketing communications where permitted

• Improve our website, products and services

• Understand how visitors use our website

• Measure the effectiveness of our advertising

• Protect our website and business from fraud or misuse

• Maintain appropriate business records

• Comply with legal and regulatory obligations
   

4. Lawful Basis for Using Your Information
We will only use your personal information where we have a lawful basis to do so under applicable UK data protection law.
Contract
We may use your information where it is necessary to process and fulfil an order you have placed with us.
For example, we need your name, address and contact details to process and deliver your order.
Legal obligation
We may process and retain certain information where this is necessary to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests
We may use your information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
This may include operating and improving our website, managing our business, preventing fraud and responding to enquiries.
Consent
Where consent is required, we will ask for your consent before carrying out the relevant processing.
You can withdraw consent at any time where we rely on consent as our lawful basis.

5. Payments
Payments made through our website are processed using Wix Payments.
Payment information is processed securely by the relevant payment provider. We do not normally have access to or store your full payment card details.
Payment processing is subject to the payment provider's own terms and privacy policies.

6. Delivery
We use Royal Mail and/or its relevant delivery services to deliver orders.
To fulfil your order, we may provide Royal Mail with information necessary to complete the delivery, which may include:

• Your name

• Delivery address

• Telephone number where required

• Email address where required

• Order and delivery information

We only provide information reasonably necessary to fulfil and deliver your order.

7. Wix
Our website is built and hosted using Wix.
Wix provides services including website hosting, e-commerce functionality, security, payment-related services and other website features.
Wix may process personal information on our behalf as part of providing these services.
Further information about how Wix processes personal information can be found in Wix's privacy documentation.

8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to operate correctly, including functions such as shopping baskets, checkout and security.
We may also use non-essential cookies and similar technologies for purposes including:

• Website analytics

• Understanding how visitors use our website

• Measuring advertising performance

• Delivering or measuring online advertising

• Remembering preferences

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser and, where available, our website's cookie settings.

9. Google Analytics and Google Services
We use Google services, including analytics and potentially advertising tools, to understand how visitors use our website and to measure the effectiveness of our marketing.
These services may collect information such as:

• Website interactions

• Pages visited

• Device information

• Approximate location

• Advertising or referral information

• Online identifiers

Where required, we will obtain appropriate consent before placing or using non-essential Google cookies or similar technologies.
Google may process information in accordance with its own privacy policies and terms.

10. Meta / Facebook Advertising
We may use Meta advertising technologies, including the Meta Pixel, to measure advertising performance and understand how visitors interact with our website.
These technologies may collect information about website visits, actions taken on the website and advertising interactions.
Where required by law, we will obtain appropriate consent before using non-essential Meta tracking technologies.
Meta processes information in accordance with its own privacy policies and terms.

11. Marketing Communications
If you choose to receive marketing communications from Artisan Pizza Bases, we may use your contact details to send information about:

• Our products

• New products

• Special offers

• Promotions

• Wholesale opportunities

• Other relevant business updates

We will only send electronic marketing where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the message or by contacting:
info@artisanpizzabases.co.uk
We will not sell your personal information to third parties.

12. Third-Party Service Providers
We may use trusted third-party service providers to operate our website and business.
These may include providers involved in:

• Website hosting and e-commerce

• Payment processing

• Delivery and fulfilment

• Website analytics

• Advertising and marketing

• Email communications

• IT and security

• Accounting and business administration

Where appropriate, we take reasonable steps to ensure that third-party providers protect personal information and process it only for authorised purposes.

13. International Data Transfers
Some of the service providers we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on adequacy regulations or appropriate contractual safeguards where required.

14. How Long We Keep Your Information
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained depends on its nature and why we need it.
For example, information relating to orders and financial transactions may need to be retained for longer periods to meet accounting, tax and legal requirements.
Marketing information will be retained while you remain subscribed or until you withdraw your consent, where consent is the lawful basis.
When personal information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

15. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

16. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request certain personal information in a portable format

• Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact:
info@artisanpizzabases.co.uk

17. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
You can find information about making a complaint on the ICO's website.

18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.