Romana Pinsa Base (Trade)

Ingredients

Wheat Flour (with Calcium Carbonate, Niacin, Iron, Folic Acid and Thiamin), Rice Flour, Fermented Wheat Flour, Calcium Sulphate, Flour Treatment Agent: E300, Enzymes (Wheat Flour).

Allergens

Contains: Wheat (gluten).

May contain traces of milk, egg and soya due to potential cross-contamination during manufacturing.

Return & Refund Policy

Last updated: 25 September 2026

At Artisan Pizza Bases, we want you to be completely satisfied with your order. Because our products are fresh, perishable food products, there are some specific rules around returns and refunds.

1. Food Products

Our pizza bases, pinsa bases and focaccia products are perishable food products and cannot normally be returned if you have simply changed your mind or no longer require the products. For food safety reasons, we cannot accept the return of products that have been delivered to you and subsequently stored, opened, handled or used. This does not affect your statutory consumer rights where a product is faulty, damaged, incorrectly supplied or not as described.

2. Damaged or Incorrect Orders

If your order arrives damaged, is missing an item, contains the wrong product, or the product is not in an acceptable condition, please contact us as soon as possible.

Please email us at info@artisanpizzabases.co.uk and include:

• Your order number

• Your name

• A description of the problem

• Photographs of the product and packaging where appropriate

Photographs are particularly helpful where an item has been damaged during delivery or there is an issue with the condition of the product. We will assess the issue and, where appropriate, offer a replacement or refund.

3. Delivery Problems

If your order arrives with damaged packaging or the products appear to have been compromised during delivery, please contact us as soon as possible. If a product arrives damaged or in a condition that you believe makes it unsuitable to eat, please do not consume it. Please provide photographs of the packaging and products where possible so that we can investigate the issue with the delivery company. Depending on the circumstances, we may offer a replacement or refund.

4. Faulty or Incorrect Products

If a product is faulty, not as described, or we have supplied the wrong product, please contact us as soon as possible.

We will work with you to resolve the issue and may provide a replacement or refund, depending on the circumstances.

Nothing in this policy affects your statutory rights under UK consumer law. Businesses must provide appropriate remedies where goods are faulty or not as described.

5. Refunds

Where a refund has been agreed, we will process the refund to the original payment method used for the order.

Once processed, the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is due because an item is faulty, damaged, incorrectly supplied or otherwise does not meet your legal rights, we will provide the appropriate remedy in accordance with applicable consumer law.

6. Cancellation Before Dispatch

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests made before the order has been prepared or dispatched. However, because our products are perishable food items, we may not be able to cancel an order once it has entered the preparation or dispatch process.

7. Contact Us

If you have a problem with your order, please contact us and we will do our best to resolve it quickly.

Email: info@artisanpizzabases.co.uk

Please include your order number in your email so that we can locate your order quickly.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer.

Where applicable, your rights under UK consumer law continue to apply, including your rights in relation to goods that are faulty, not as described or not fit for purpose.

Shipping Information

Last updated: 25 September 2026

At Artisan Pizza Bases, we take care to ensure your order is packed securely and delivered to you in the best possible condition. Because our products are fresh/perishable food products, we use appropriate packaging and delivery services to help maintain product quality during transit.

Delivery Areas

We currently deliver to addresses throughout the UK mainland. Some locations, including certain Scottish Highlands and Islands, Northern Ireland, offshore islands and other remote areas, may be subject to additional delivery charges or alternative delivery arrangements. If we are unable to deliver to your address, we will contact you after your order has been placed.

Delivery Times

Orders are normally dispatched in 1 working day. Delivery is normally expected within 2/3 working days of dispatch.

When you place your order, you will be given an estimated delivery date where available. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, courier delays or other operational issues.

Perishable Products

Our products are packed with the appropriate protection for delivery. If you wish to freeze our products, transfer to a freezer as soon as possible. If a product arrives damaged or in a condition that you believe makes it unsuitable to eat, do not consume it. Please contact us as soon as possible and provide photographs of the product and packaging. We will investigate the issue and, where appropriate, arrange a replacement or refund. Food should be delivered in a way that ensures it remains safe and fit to eat.

Delivery Address

Please make sure that your delivery address and contact details are correct when placing your order. If nobody is available to receive the delivery, the courier may leave the parcel in a safe place or attempt delivery again, depending on the courier's procedures. For perishable products, we strongly recommend using a delivery address where someone is available to receive the order.

Tracking

Where tracking is available, you will receive your tracking information by email or text message from the delivery service.

Please use the tracking information to monitor your delivery and make arrangements to receive the parcel promptly.

Delivery Delays

Although we work with our delivery partners to ensure orders arrive within the expected timeframe, occasional delays can occur. If your order is delayed, please contact us if you are concerned about the condition of the products. Where a delay means that the food may no longer be safe or fit to eat, please do not consume the affected products and contact us immediately.

Damaged Deliveries

If your parcel arrives damaged, please:

1. Check the products before using them.

2. Take photographs of the packaging and products.

3. Contact us as soon as possible with your order number.

4. Do not consume any product that you believe may be unsafe.

We will assess the issue and, where appropriate, provide a replacement or refund.

Contact Us

If you have any questions about delivery or your order, please contact us:

Email: info@artisanpizzabases.co.uk

Please include your order number in your message so that we can deal with your enquiry as quickly as possible.